English Speaking Account Manager (Netpeak Software)

  1. Краткое описание вакансии

    We are looking for an employee who will understand the value of the Netpeak Software; with our help will examine all the components of the service from A to Z; will take the utmost care of Netpeak Software clients, and will be able to quickly and efficiently solve the customers problems.

  2. Основные требования к будущему сотруднику на этой позиции:

    1. Профессиональные знания и навыки.

      1. One year experience as a sales person selling a particular service or product.
      2. Ability to correctly and clearly express own thoughts in writing.
      3. Experienced PC user and ability to quickly find information on the Internet.
      4. Notion of what is SEO, PPC, web-analytics, IP-telephony.
      5. English language knowledge at Advanced level.
    2. Личные качества.

      1. Algorithmic thinking - the ability to easily draw a flowchart for any action in everyday life.
      2. Systems thinking - the ability to take into account the mutual influence of all system’s components.
      3. The desire to regulate everything, automate and customize for autonomous workflow.
      4. The ability to push the matter through regardless of the difficulties and obstacles on the way.
      5. Self-organization as well as the ability to independently learn and acquire new skills (we believe in the principle of "you can't be taught, you can only learn").
      6. The ability to always ask yourself "What for?" before doing something that "someone asked you to do."
      7. Willingness to make independent decisions.
      8. Ability to independently learn and acquire new skills (we believe in the principle of "you can't be taught, you can only learn").
      9. The ability to multi-task.
    3. Будет плюсом.

      1. Experience on a similar position in IT field.
      2. Education in IT field.
  3. Функциональные обязанности.

    1. Running demonstrations of product to potential clients by skype.
    2. Answers to users requests by telephone / email / skype / ticket system.
    3. Monitoring the status of customer project, corresponding response.
    4. Service development and educating clients in service’s work.
  4. Что мы предлагаем сотруднику на данной должности?

    What do we offer, in addition to decent pay, chair, desk, computer / laptop and an eight-hour five-day working week?

    1. The possibility of learning and development: the experience and support of our employees, assistance in professional adaptation and training facilitator throughout the probationary period.
    2. Closed forum, Wikipedia and our own library.
    3. Corporate events and entertainments.
    4. Official registration and paid leave to the Labor Code.        
  5. Зачем работает наш «English Speaking Account Manager»?

    For the development of the service, which increases the return operation of internet marketers.

  6. Критерии, по которым будут оцениваться результаты работы данного специалиста.

    1. Speed of processing clients requests.
    2. The level of customer satisfaction.
  7. Наличие командировок и их процент от рабочего времени.

    Business trips connected with the name of Ringostat at conferences, seminars and similar events (0-5%).

  8. Соотношение работы в офисе, встреч с клиентами.

    Working in the office - 100%.

  9. Что есть плохого в работе на данной должности?

    1. Working with multiple tasks at once.
    2. Among the many different tasks there will be those which will have to deal with human laziness, stupidity, arrogance and the other not the best, but normal for a human personal qualities. That's why you should be able to force yourself to do the job.
  10. Место специалиста в структуре компании:

    1. Отдел, в котором будет работать специалист.

      Netpeak Software.

    2. Количество сотрудников в отделе.

      ~10.

    3. Кому подчиняется данный сотрудник.

      CEO of Netpeak Software.

    4. Предполагается ли наличие подчиненных, их количество.

      No.

    5. Предполагаемый карьерный рост на этой позиции.

      Project Manager.

  11. Условия работы:

    1. Продолжительность испытательного срока.

      Probation period lasts 3 months and includes salary.

    2. Наличие премий.

      No.

  12. Что сделать, чтобы работать на позиции «English Speaking Account Manager»?

    Fill out the questionnaire, do the test task and pass 3 interviews.

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